Apps & Software
What apps work? Is there a Google Play Store?
Sidephone runs Android but is "de-Googled" — there is no Google Play Store or Google services.
Basic phone apps are installed by default. Additionally, there is a curated App Library that contains apps guaranteed to work on Sidephone. See the App Library section of this site for a full list.
Advanced users looking for apps not in our App Library can sideload apps, although we cannot test apps for users before purchase. A list of community-tested apps is available at https://docs.sidephone.com/en/articles/13626213-community-tested-applications
Does Sidephone receive software updates?
Yes, Sidephone receives bug fixes and feature updates regularly.
System updates are over-the-air via Settings → System → Updater. App updates come through App Library → Updates.
What languages are supported?
English is the only officially supported language at this time. It is possible to change the system language, but some apps may not translate completely or correctly.
Are there parental controls on Sidephone?
There are no specific parental control or monitoring features available on Sidephone at this time.
Carrier & Network Compatibility
Is Sidephone unlocked, and which US carriers work?
Sidephone is sold unlocked and works with carriers whose bands match the device and that don't restrict to a device whitelist.
- T-Mobile: fully supported and recommended — including T-Mobile MVNOs (US Mobile "Light Speed," Mint, etc.).
- AT&T: supported — Sidephone has the core LTE bands B2, B4, B5, B12/B17 required by AT&T, but please note connectivity may be limited in some areas.
- Verizon and Verizon MVNOs: not supported at this time.
- Sidephone is a 4G LTE device (no 5G).
Does Sidephone support eSIM?
Sidephone requires a physical nano SIM card (the most common size of physical SIM). Sidephone does not have eSIM or dual-SIM capabilities.
Does Sidephone have Wi-Fi calling and hotspot?
Yes, although carrier limitations may apply.
What cellular bands does Sidephone have?
WCDMA: B1 / B2 / B5 / B6 / B8 / B19
FDD: B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B17 / B18 / B19 / B20 / B26 / B28A / B28B
TDD: B39 / B40 / B41
Sidephone Mobile Plan
Is Sidephone Mobile required to use Sidephone?
No, although Sidephone Mobile is recommended for the simplest setup experience.
A Sidephone Mobile SIM card is included with every Sidephone.
Can I bring my own number?
Yes — choose port-in during setup (you'll need your old carrier's account number and transfer PIN)
How do I cancel my Sidephone plan or move my number to another carrier?
Contact support (hello@sidephone.com) to cancel. Let us know if you want to keep your number! If you want to keep your number, we will send you port-out credentials (account number and PIN); these expire within a few days, so port before then or the number may be lost.
Warranty
Is there a warranty?
Yes — a 1-year limited warranty covering manufacturing defects. Full terms here
My device has a hardware defect (won't power on, screen glitch, faulty keypad). What can I do?
Genuine hardware failures are covered. Contact us with details and a replacement product will be sent to you.
I cracked my screen — is that covered?
Accidental damage is not covered at this time. We strongly recommend including a case with your order. Sidephone comes with a complimentary screen protector installed. Additional screen protectors are available to purchase.
Order Changes, Additions & Cancellations
Can I add an item (keypad, case, screen protector) to an order I already placed?
Yes — as long as your order hasn't shipped yet. Edit your order here.
Can I change my keypad or case color before it ships?
Yes, if the order hasn't shipped. View your order here. Enter the same email used at checkout.
Can I cancel my order?
You can cancel any time before your order ships. Login to your customer account here, or via the account icon at the top of this website.
If I cancel an order, when will I get my refund?
Refunds go back to your original payment method and typically appear in about 2–3 business days. You'll receive a refund receipt within 1 business day.
Returns & Refunds
What is the return window?
14 days from when your order arrives in the mail.
How do I return my Sidephone?
Login to your customer account and follow the return steps. Alternately, send an email to hello@sidephone.com with your order number and request for return.
Is there a restocking fee?
Unopened, or mint condition phones with all accessories present will not incur a restocking fee. Damaged phones, or phones missing accessories will be assessed and can incur a restocking fee up to 25%
When will I get a refund for my return?
Refunds will typically be processed within 48hrs of us receiving the device and accessories. It may take 2-4 business days before funds are deposted back to your payment method.